Each workbook is accompanied by a Manager’s Guide. This details the type or level of knowledge which the individual needs to demonstrate the meet the requirements of each question or task. By using the Manager’s Guide to support their review of the individual’s workbook, the line manager or supervisor who is supporting the staff member can be sure that they are applying the same standards to that review, wherever they may be working.
The Managers Guides are available to download below. Please note, for security reasons, these are only available to managers who have identified themselves to HFS as responsible persons for this area of work.
If you are one of these managers, you will have been given a password. If you don't have the password, please contact us and you will be issued with one.
Catering Services Managers Guide
Security Services Managers Guide
Linen Services Managers Guide
Portering Services Managers Guide